Salesforce Consultant Agentforce (m/f/x)
- Location
- London
- Type of Employment
- Permanent
- Time Commitment
- Full time
As a Salesforce Consultant with a focus on Agentforce, you will work at the intersection of service operations and digital transformation. You’ll support a range of clients across industries, guiding them through the entire project lifecycle, from discovery and design to implementation and ongoing optimisation.
Responsibilities
- Lead or support the implementation of Agentforce solutions tailored to client-specific service processes
- Analyse business and technical requirements to design agent-centric workflows and screen flows
- Configure and optimise Salesforce components including Service Cloud, and Agentforce Accelerators
- Facilitate workshops, discovery sessions, and solution design meetings with clients
- Collaborate with cross-functional teams to deliver high-quality implementations
- Document solutions and contribute to the development of reusable assets and best practices
- Provide user training, post-deployment support, and recommendations for continuous improvement
Requirements
- 2–3 years of experience working with Salesforce Service Cloud or related service process solutions
- Familiarity with Agentforce or similar Salesforce-native toolkits
- Experience in designing and building screen flows, OmniScripts, and Agent-facing interfaces
- Strong understanding of service operations, contact centre environments, and customer support metrics
- Strong analytical thinking and ability to translate business processes into scalable technical solutions
- Confident communicator with strong stakeholder engagement skills
- Salesforce certifications such as Service Cloud Consultant, or Advanced Administrator are a plus
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