Salesforce Consultant Service Cloud (m/f/x)
- Location
- London
- Type of Employment
- Permanent
- Time Commitment
- Full time
As a Salesforce Consultant specialising in Service Cloud, you will work closely with clients to transform their customer service operations using Salesforce’s industry-leading tools. You’ll play a key role in designing, configuring, and delivering tailored solutions that improve efficiency, customer satisfaction, and Agent productivity. You’ll support a wide variety of clients across industries, helping them get the most out of Service Cloud’s powerful capabilities.
Responsibilities
- Implement features such as Case Management, Omni-Channel Routing, Knowledge, and Entitlements
- Translate business requirements into scalable Salesforce configurations and workflows
- Collaborate with cross-functional teams to deliver high-impact projects on time
- Conduct workshops and training sessions for users and stakeholders
- Support go-lives and post-deployment enhancements
- Document solutions and contribute to internal best practices and knowledge sharing
Requirements
- 2–3 years of hands-on experience implementing Salesforce Service Cloud
- Strong understanding of service processes such as case lifecycle, SLAs, escalation, and support metrics
- Experience with features such as Omni-Channel, Knowledge Base, Macros, and Email-to-Case
- Ability to translate business requirements into functional and technical solutions
- Strong communication and stakeholder management skills
- Salesforce certifications such as Service Cloud Consultant or Administrator are a plus
- Experience with automation tools like Flows and OmniStudio is advantageous
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